Petals policy on refunds is;
- no member should offer a refund on behalf of another without first going though the dispute resolution procedure. Often, requests for refunds for e.g. non-delivery are not justified. If you refund before going through this process, you may not be reimbursed
- refunds are made via the selling florist and not by Petals or the supplying florist. This will ensure that the injured party is refunded by the same means as they paid (e.g. credit card reversal)
- refunds are a last resort. Normally, an order should be sent with an apology by the offending florist and/or an extra gift (e.g. a box of chocolates)
- there is a limit to how long after an order is sent that a refund can be claimed so that all parties can still have reasonable recall of the events in dispute.